Privacy
What we collect, why, and — just as importantly — what we have decided not to collect.
Last reviewed 2 November 2026
Plan My Wedding is a wedding planning platform and supplier directory for Southern Africa, run from 18 Glenelg Road, Borrowdale West, Harare, Zimbabwe. This page explains what happens to information you give us and what we notice while you use the site. It is written to be checked, not to be skimmed past.
What you give us
If you create an account we store your name, your email address and the wedding details you choose to add — your date, your budget, your checklist, your guest list, your mood boards and the suppliers you save. That is the product: it is there so you can come back to it. Nobody outside Plan My Wedding sees it.
Inside Plan My Wedding, our team can open your plan to help you with it — your budget, checklist, guest list, mood boards and your conversations with suppliers. If a planner is looking after your wedding, your dashboard names them. Anything a member of our team changes is shown to you with their name and the time, and we keep that record of changes — yours and ours — so both of you can see how the plan got where it is. Our team can add to your budget and checklist and pin notes on your boards; they cannot reply to suppliers as you, and they never sign in as you. A note our team pins on a board you have chosen to share shows wherever that board is shown, and you can move or remove it.
If you make a wedding website, it is public at its address once you publish it (or not, if you unpublish it) and is hidden from search engines unless you choose otherwise. It shows only what is on the page in front of you when you publish — never your guest list, budget or anything you have hidden.
If you are a wedding guest
When a couple invites you through their Plan My Wedding wedding website, we hold what the couple wrote down about you — your name, and the email address, phone number or postal address they chose to add — and what you tell us in your reply: which of their events you are coming to, whether you are bringing someone, your meal choice, anything you write for the kitchen or the venue, and your note to the couple.
The couple sees your reply. If the couple works with a Plan My Wedding planner, that planner sees your name, which events you are coming to, whether you are bringing someone and your meal choice — never what you wrote for the kitchen. Suppliers, other guests and advertisers see none of it. Pages opened from an invitation link carry no analytics or advertising tags and do not pass the link on to the next site you visit.
A meal choice can say something about your faith, and a note for the kitchen something about your health. We ask only because the day needs it, show it only to the couple, and you may leave both blank.
Your invitation link is your key: anyone holding it can see and change your household’s reply, so keep it to yourselves. The couple can give you a new link at any time, and the old one then stops working.
We keep your reply for as long as the couple keeps you on their guest list; when they remove you, your reply goes with you. We have not fixed a period beyond that, and if we do, this page will say so. To see, correct or delete your reply, ask the couple, or email us.
When you send a supplier a quote request, that supplier sees the brief you wrote and the name and email address on your account. They have to — they are replying to you. The Plan My Wedding team receives a copy of every quote request too — the same brief, your name, email address and any phone number on your account — so we can make sure every couple hears back, including from suppliers who have not yet set up their listing with us.
If the supplier has not yet claimed their listing, but our team has checked an email address for that business, we send that address the outline of your request — the date, the place, the number of guests and the budget range you chose — and invite them to claim their listing to reply. They do not see your name, your email address, your phone number or your note until they have claimed it.
When you send us a list from the shop, we keep what you type — your name, email address, phone or WhatsApp number, wedding date, venue or town, number of guests and your note — together with the pieces and quantities on the list, so the Plan My Wedding team can reply to you. No supplier sees it. If you were signed in when you sent it, it also appears on your dashboard.
If you list a business with us, the details on your listing are published deliberately. That is what a directory is for.
If your business is listed in our directory and you have not claimed the listing, we may hold a private email address for it, which is never shown on the site. Once our team has checked that the address belongs to your business, Plan My Wedding emails it to invite you to claim your free listing and to pass on quote requests from couples. We send at most two invitations. To stop these emails, use the link in any of them, reply to say so, or email us; either way we stop at once and keep only the address, so that it is not written to again.
What we notice while you browse
We count what happens on the platform: a listing appearing in search results, a profile being opened, a supplier’s website or directions being clicked, a quote being sent, a photograph being saved, the words people type into the search box, an advertisement in the directory being shown or clicked, and the address of any page that turned out not to exist (with only the name of the site that linked to it), so we can mend broken links.
We do this for two honest reasons. Suppliers who pay for placement are owed proof it worked, and they cannot be shown numbers padded with search-engine robots. And when forty people search for something the directory does not have, that is the most useful thing anyone can tell us.
Each of those records carries the thing that happened, when it happened, which listing or advertisement it was about, your account if you were signed in, and a random label for the browser tab you were using.
When you open the map in the supplier directory, we count that it was opened (with how many suppliers it showed), and which listing you open from it.
The map’s background is drawn from small picture tiles supplied by CARTO. Your browser fetches them straight from CARTO, so CARTO receives your IP address, the address of the page and your browser’s name, and keeps them for up to 30 days under its own terms. Tiles are only fetched once you choose Map; the list never loads them.
“Near me” asks your browser for your location only when you press it. The location stays in your browser to move the map: it is never sent to us, never counted and never stored.
Town and region positions on the map come from the countries-states-cities database (Open Database License), which draws on GeoNames (CC BY 4.0) and OpenStreetMap contributors. Some supplier addresses were placed with OpenStreetMap’s Nominatim service. Our list of places is offered under the same Open Database License.
Your shop list is kept in your browser until you send it. The list page asks our server for the current names and prices of what is on it; we do not keep that request, and nothing about your list is stored until you press Send. It is cleared from your browser when you send it.
What we deliberately do not collect
This list is as much a part of the design as the one above, and each line is a decision rather than an oversight:
- No IP addresses, and no record of your device or browser. We read which browser is asking only for long enough to ignore robots, and we never write it down. Google and Meta are a different matter — see cookies.
- No tracking across the web. The label on your browser tab is a random value that lives in that tab and is gone when you close it. It is not a cookie, it is not shared with another tab, and it cannot follow you to another site. Google's and Meta's cookies can recognise you on other sites — that is what they are for, which is why they are only used if you agree.
- Advertising and analytics tools — only if you agree. We use Google Analytics, and Google’s and Meta’s advertising tools, only once you press Accept on our cookie notice. What they receive is set out under cookies below.
- No selling of your information. Not to suppliers beyond the enquiry you sent them, not to advertisers, not to anybody. The advertisements in the directory are sold by us directly and shown from our own site — no advertising network chooses them or watches you. An advertiser is told how many times their advertisement was shown and clicked, as totals, and nothing about who saw it. Clicking one takes you to the advertiser’s own site, where their privacy terms apply. If you accept cookies, Google and Meta receive what is listed under cookies below and use it under their own terms, including to decide which of our adverts you see. If you do not, they receive none of it.
- No profiling and no automated decisions about you. Nothing here scores you, ranks you or decides anything about you. Google and Meta may use what they receive, if you accept, to choose which of our adverts to show you; that happens on their side, under their terms, and only with your agreement.
If your browser sends a “do not track” signal, we honour it and count nothing at all for that visit. If it sends that or a Global Privacy Control signal, we also treat cookies as refused: you are not asked, and Google's and Meta's tools stay off. You can still choose otherwise under Cookie settings.
Cookies, and the tools our advertising uses
Before you choose, and if you choose Reject, nothing is loaded from Google, Meta or any other analytics or advertising company, and nothing is stored on your device. The only thing kept is your choice itself.
If you accept, we load Google Tag Manager, a small loader from Google that starts the tools our advertising team has set up. Fetching it tells Google your IP address and the page you asked for it from, as fetching any file from any server does. Besides Google’s and Meta’s tools described below, it currently also starts Microsoft Clarity (how pages are used), TikTok’s and Pinterest’s advertising tags, and Brevo’s chat window and web notifications; each of those sets its own cookies and handles what it receives under its own terms.
Google Analytics receives the pages you visit, your approximate location (worked out by Google from your connection and not kept by Google Analytics), your device and browser type, and what you do here — for example that you sent us a shop list, with its reference and, when every piece on it is priced, its total. We never send it your name, email address or phone number; the words you type into a search box are part of the page address, so it receives those. Meta’s pixel receives the pages you visit. These cookies are then stored on your device:
_ga— Google Analytics, to recognise your browser on a return visit, kept for up to 400 days._ga_3XQSLGMKVP— Google Analytics, to keep your visit together as one session, kept for up to 400 days._fbp— Meta, to recognise your browser when you come back from one of our adverts, kept for 90 days.
Google Analytics keeps what it receives for the period set on our account; Meta keeps what it receives under its own terms.
One small cookie is our own. Right after you confirm a new account we leave a note called pmw_reg — one word, kept for ten minutes — so the next page can count that an account was made. It is read once and then deleted, and says nothing about who you are.
Your choice is kept in this browser, not on our server, for twelve months, after which we ask again. Choosing Reject removes the cookies above from this site, and from the next page you open none of these tools is loaded again.
Your choices
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete your account and everything in it. Write to us and we will do it — you do not need to give a reason. Closing your account removes your planning, your boards and your saved suppliers; the counts described above survive it with your account detached from them, so they are no longer about you.
Under South Africa’s Protection of Personal Information Act and Zimbabwe’s Data Protection Act, you also have the right to complain to the relevant regulator. We would rather you told us first, but you are not obliged to.
Where it is kept, and for how long
The platform’s database is hosted in London and its images in Europe. Your planning stays for as long as your account does. The counts described above are kept while they are useful to the suppliers’ reports they exist for; we have not fixed a period, and when we do, this page will say what it is rather than leaving you to assume. Lists you send us from the shop are kept as the record of what you asked for; we have not fixed a period for those either, and the same promise applies. The record of changes to your plan is kept for as long as your plan is; we have not fixed a separate period.
We send you email about things you did: confirming your address, telling a supplier (and our own team) you asked them a question, telling you they replied, and sending you a copy of a list you sent us from the shop.
We send planning tips and news only if you tick the box asking for them — at sign-up or in your settings — and you can stop them at any time from the link in any of those emails or by turning the switch off in your settings. To send them we give Brevo, the email service we already use for the emails above, your email address, a reference number that means nothing outside our site, your name if you have given one and, for couples, your wedding date — nothing else. We keep a record of when you said yes or no and the exact words you were shown. If you never tick the box, you get none of these emails.
Changes, and how to reach us
If any of this changes, we change this page when we change the platform, not afterwards. The date at the top is when it was last checked against the site as built.
Questions about anything here, or a request about your own information: email us. Suppliers with a question about the numbers in a performance report can ask the same way.