Shipping and delivery policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $10 flat rate shipping to your country in Southern Africa.
|Shipping option||Estimated delivery time||Price|
|Zimbabwe||3 to 4 business days||$10|
|South Africa||3 to 5 business days||$10|
|Mozambique||5 to 10 business days||$20|
Free local delivery is available for orders over $100 within your country in Southern Africa. For orders under $50, we charge $10 for local delivery.
Deliveries and pick up’s are made from 09:00 – 17:00, Monday – Friday. We will contact you via text message or Whatsapp with the phone number you provided at checkout to notify you on the day of our arrival.
You can skip the shipping fees with free local pickup in Harare, Zimbabwe or Johannesburg, Cape Town, Durban, South Africa. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 09:00 – 17:00, Monday to Friday. Please have your order confirmation email with you when you come.
We offer international shipping to the following countries: other countries in Southern Africa outside of Zimbabwe and South Africa.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at email@example.com